Shipping and Delivery

Notting Hill Shipping & Delivery
We want to get you on the road as quickly and smoothly as possible. Below you will find everything you need to know about how we package, ship, and deliver your Notting Hill e-bike.
🇬🇧 Delivery Zones & Rates
We ship to addresses across the UK. All orders are fully tracked and insured for your peace of mind.
  • UK Mainland Delivery: FREE on all e-bike orders.
  • Accessories & Parts: FREE when ordered with an e-bike, or a flat rate of £4.99 if ordered separately.
  • Offshore UK (Northern Ireland, Scottish Highlands & Islands): A shipping surcharge applies at checkout based on your postcode.
⏰ Delivery Timelines
  • Dispatch Time: Orders placed before 12:00 PM Monday to Friday are processed and dispatched from our warehouse within 24 to 48 hours.
  • Delivery Window: Once dispatched, your e-bike will arrive at your door within 3 to 5 working days.
  • Tracking Your Order: As soon as your bike leaves our warehouse, we will email you a tracking link so you can follow its journey in real-time.
📦 How Your E-Bike Is Delivered
E-bikes are heavy, valuable items. Because of this, we partner with specialized courier networks experienced in handling large cargo.
  • Signature Required: All e-bike deliveries require an adult signature upon arrival. The courier will not leave the bike unattended.
  • Delivery Slots: You will receive a text message or email from the courier on the morning of delivery providing a specific 2-hour delivery window.
🛠️ Unboxing & Final Assembly
To ensure your bike is protected during transit, it arrives 85% assembled in a heavy-duty, double-walled cardboard box.
Don't worry—you do not need to be a mechanic to finish the build. You only need to:
  1. Clip and remove the protective packaging.
  2. Attach the handlebars and front wheel.
  3. Screw in the pedals.
  4. Insert and lock the battery.
What's in the box?
  • Your Notting Hill e-bike.
  • The official Notting Hill charger.
  • A premium custom toolkit containing all necessary wrenches and Allen keys.
  • A step-by-step printed assembly guide (with a QR code linking to our video setup walkthrough).
🔍 Damaged Shipments
We take transit damage very seriously. While rare, if your box arrives showing significant external damage:
  1. Take a quick photo of the box before opening it.
  2. Sign for the item as "Damaged" with the courier if possible.
  3. Contact our customer support support team within 48 hours at [Insert Email], and we will arrange a replacement or priority repair immediately.